07 - Quality in SC - ISC

with:

[[General Electric]]

What is the costumer expectation?
ie. In a wind turbine, the costumer expects a machine that produces electricity.

[[Time to market]]

SQDC

• Safety
• Quality
• Delivery
• Cost

Quality

Quality is doing the right thing even if no-one is looking at you.

Internal costumers are:

• Sales department

Process

Everything is about processes:

Process is a transformation.

APQP - Advance Product Quality Planning

FAILURE MODE and EFFECT ANALYSIS - FMEA

Evaluates all that can possibly go wrong - Evaluates risks based on 3 criteria:

• How bad are the effects of the failure?
• How likely is that the cause of the failure will occur?
• How detectable is the cause before the effect is realized?

6SIGMA-DMAIC

METHODOLOGY:

• Define
• Measure
• Analyse
• Improve
• Control

TOOLS:

Capability - SPC

• Common-Cause Variation - Things that always vary but we can kind of predict in which range
• Special-Cause Variation - A variation that is out of expected range

Problem solving

Who detected the problem
What was detected
Where was it detected
When did it happen
Why is it a problem

Lean

What happens in between processes

Find waste:

Solve it:

Quality Management System

Ex: ISO